Communication

Communication is best judged by the effect it has on others - the impact it generates and the results that it achieves. This hands-on course focuses on all of those critical elements, allowing delegates to leave the course with a clear plan of how to improve their communication skills enabling them to achieve the right results.

Is this right for me?

This 2 day workshop is suitable for anyone who has contact with others through work from administrators to supervisors either in person or over the telephone. The workshop delivers techniques to create positive communication.

What will you learn?

• Better Communication skills at work
• questioning & listening skills
• How to engage with others and get them to engage with you
• Overcome the emotional constraints which make it difficult for you to get your result
• Assertiveness
• Say what you mean get what you want
• Use and control the emotional force of your words, the sound of your voice and your physical presence
• Be clear about the message you want to deliver
• Find out what others are thinking and make others see it your way