Exceeding Customer's Expectations
Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships. Stand ahead of your competitors.
This 1 day workshop provides you with the best practice skills required to manage your customer's expectations. Go the extra mile.
Is this right for me?
This workshop is a must for all professionals new into a customer service role. If you are the first point of contact for customers and had little or no formal training then this is the workshop for you.
What will you learn?
- Understand what your customers expect from you and your organisation
- Understand your personal impact on the customers
- Learn how to make a great first impression and build a rapport
- Use questions to understand your customers needs
- Deliver a first class customer service experience
- Have the skills to handle complaints or difficult situations
- Follow up to maintain the relationship and leave a positive lasting impression
Before attending the workshop we ask you to so some mystery shopping to look at current service providers
